Consumers have the following right of withdrawal:

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we will provide you with all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your being choosing a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.
We bear the costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.
For goods which, due to their nature, cannot be returned normally by post and which are marked as “blocked goods” in the invoice: We collect the goods.
The following applies to all other goods: We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to Bürger Electronic GmbH immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of 14 days.

Special notes
If you finance this contract through a loan and withdraw it later, you will no longer be bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender is using us to finance our cooperation. If the loan has already been received by us when the withdrawal takes effect or when the goods are returned, your lender shall enter into our rights and obligations under the financed contract in relation to you with regard to the legal consequences of revocation or return. The latter shall not apply where the purpose of this contract is to acquire financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also withdraw the loan agreement, if you also have a right of withdrawal for this.
The right of withdrawal does not exist in the following contracts:

  • Contracts for the supply of goods which are not prefabricated and the manufacture of which is based on an individual choice or destination by the consumer or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.
  • Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
  • Contracts for the delivery of goods if they were inseparably mixed with other goods after delivery on the basis of their nature.
  • Contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
  • Contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

Please send your withdrawal to:

Bürger Electronic GmbH

Auf dem Graben 21
71111 Waldenbuch
Phone: +49 (0)7157 73486 – 0
Email: vertrieb@beteso.com